Terms of Service

Introduction

Welcome to MenoAI. These Terms of Service ("Terms") govern your use of our AI-powered menopause companion service (the "Service"). By accessing or using MenoAI, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Please read these Terms carefully. They contain important information about your rights and obligations, including limitations on our liability.

1. Acceptance of Terms

By creating an account, accessing, or using MenoAI, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

• You must be at least 18 years old to use this Service
• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account
• You agree to notify us immediately of any unauthorized use of your account

3. Description of Service

3.1 What MenoAI Provides

MenoAI is an AI-powered emotional support companion designed to provide:

• Empathetic, non-judgmental conversation about menopause experiences
• Emotional support and validation during perimenopause and menopause
• General information about menopause symptoms and coping strategies
• A safe space to express feelings and concerns
• Referrals to crisis resources when appropriate

3.2 Service Availability

• We strive for 24/7 availability but do not guarantee uninterrupted access
• Service may be temporarily unavailable for maintenance or technical issues
• We reserve the right to modify, suspend, or discontinue the Service at any time

4. User Responsibilities and Conduct

4.1 Acceptable Use

You agree to use MenoAI only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Upload or transmit viruses, malware, or other harmful code
• Harass, abuse, or harm others through the Service
• Impersonate any person or entity
• Scrape, data mine, or use automated tools to access the Service
• Reverse engineer, decompile, or attempt to extract our source code
• Use the Service to collect personal information about other users
• Share your account credentials with others

4.2 Content You Submit

When you use MenoAI, you may share personal experiences, thoughts, and feelings. You are responsible for:

• Ensuring you have the right to share any content you provide
• Not sharing confidential information about others without permission
• Understanding that conversations may be stored (see Privacy Policy for details)
• Not submitting content that violates laws or infringes on others' rights

4.3 Account Security

• You are responsible for all activity under your account
• Notify us immediately if you suspect unauthorized access
• We are not liable for losses due to stolen or compromised credentials

5. Intellectual Property Rights

5.1 Our Intellectual Property

MenoAI and all related content, features, functionality, and technology are owned by us and are protected by copyright, trademark, and other intellectual property laws. This includes:

• The MenoAI name, logo, and branding
• Our website design and user interface
• AI prompts, response templates, and conversation flows
• Software code and algorithms

5.2 Your Content

You retain ownership of the content you submit to MenoAI (your messages and profile information). However, by using our Service, you grant us a limited license to:

• Store and process your messages to provide the Service
• Use anonymized, aggregated data to improve our Service
• Share your messages with OpenAI's API for AI response generation (see Privacy Policy)

This license ends when you delete your account or your data is automatically anonymized after 30 days.

5.3 AI-Generated Responses

Responses generated by MenoAI are created by artificial intelligence and are not owned by you. However, you are free to use AI responses for your personal, non-commercial purposes.

6. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using MenoAI, you also agree to our Privacy Policy.

Key Privacy Points:

• Conversations are automatically anonymized after 30 days
• We do NOT record or store your voice audio
• We do NOT sell your personal data
• You can delete your account and all data at any time
• We use industry-standard encryption and security measures

7. Safety Monitoring and Crisis Response

7.1 Automated Safety Monitoring

For your safety, we monitor conversations for signs of crisis or self-harm. If concerning keywords or phrases are detected, we will:

• Provide immediate crisis resources and hotline numbers
• Log the incident for safety review (see Privacy Policy)
• Encourage you to seek professional help immediately

7.2 Limitations of Safety Features

While we take safety seriously, our automated monitoring has limitations:

• We may not detect all crisis situations
• We cannot prevent you from harming yourself or others
• We are NOT a crisis intervention service
• We are NOT monitored by human crisis counselors 24/7

8. Disclaimers and Limitations of Liability

8.1 "AS IS" Service

MenoAI IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that:

• The Service will be uninterrupted, secure, or error-free
• AI responses will be accurate, complete, or appropriate for your situation
• The Service will meet your specific needs or expectations
• Any errors or defects will be corrected

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, or goodwill
• Personal injury or property damage resulting from your use of the Service
• Decisions you make based on AI-generated responses
• Unauthorized access to or alteration of your data
• Any third-party conduct or content on the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS, OR $100 (WHICHEVER IS GREATER).

8.3 AI Limitations

You acknowledge that AI technology has inherent limitations:

• AI may generate inaccurate, incomplete, or inappropriate responses
• AI cannot understand complex emotional nuances like a human therapist
• AI responses are based on patterns in training data, not professional judgment
• AI cannot replace human connection, empathy, or professional care

9. Indemnification

You agree to indemnify, defend, and hold harmless MenoAI, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Content you submit to the Service

10. Term and Termination

10.1 Termination by You

You may terminate your account at any time by:

• Requesting account deletion through your profile settings
• Contacting us at hello@cheilagibbs.com
• Upon deletion, your data will be permanently removed (see Privacy Policy for details)

10.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Requests by law enforcement or government agencies
• Extended periods of inactivity
• Discontinuation of the Service

10.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and data (subject to legal retention requirements)
• Sections of these Terms that should survive termination (e.g., disclaimers, limitations of liability) will remain in effect

11. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email for material changes
• Provide notice within the Service

Your continued use of MenoAI after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the new Terms, you must stop using the Service.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.

12.2 Dispute Resolution

If you have a dispute with us, please first contact us at hello@cheilagibbs.com to attempt to resolve it informally.

If informal resolution fails, you agree that disputes will be resolved through binding arbitration (except for small claims court matters), rather than in court. You waive your right to a jury trial.

12.3 Class Action Waiver

You agree that disputes will be resolved on an individual basis only, not as part of a class action, consolidated action, or representative action.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MenoAI regarding use of the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms or your rights hereunder. We may assign these Terms to any affiliate or successor.

13.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control (e.g., natural disasters, war, pandemics, labor disputes).

14. Contact Us

If you have questions about these Terms or the Service: